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Privacy Policy

1. Introduction

At Hovvr, our commitment goes beyond providing cutting-edge drone services. We are equally dedicated to safeguarding your personal data and ensuring your privacy. Whether you’re a customer, business partner, or simply visiting our website, your data is treated with the utmost care and in accordance with the highest standards of security and compliance.

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This Privacy Policy details:

  • The personal data we collect and why.

  • How we process, store, and protect your data.

  • With whom we share your data.

  • Your rights regarding your personal data and how you can exercise them.

  • We adhere strictly to the Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and the Belgian Act of 30 July 2018 on personal data protection.

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This policy applies to:

  • Contact persons at companies or organizations using our services.

  • Individuals who use our services as private customers.

  • Suppliers or potential business partners providing services to Hovvr.

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For questions about this policy, contact info@hovvr.be.

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2. Who We Are

Hovvr is a drone services company offering innovative solutions for inspection, mapping, and analysis. Located at Heide 66, 1840 Steenhuffel, Belgium, and registered under BTW-nummer: BE 0760.626.785, we act as the data controller for the personal data we process.

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Contact Information:

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As the data controller, we are responsible for determining the purpose and means of processing your personal data and ensuring compliance with relevant regulations.

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3. What Personal Data Do We Collect?

We collect various types of personal data depending on your relationship with us. Personal data refers to any information that identifies or can be used to identify you as an individual.

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A. Data Collected from Contact Persons at Companies or Organizations:

  • Name, first name, and job title.

  • Professional contact details such as phone numbers and email addresses.

  • Company name, address, and VAT number.

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B. Data Collected from Private Individuals:

  • Full name and contact details (e.g., phone number, email, and physical address).

  • Delivery addresses for project outputs or correspondence.

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C. Automatically Collected Data:

  • Login credentials for accessing restricted website areas.

  • Cookies and similar technologies collect data such as IP address, browser type, time of access, pages visited, and referring/exit URLs.

  • Publicly available information from social media platforms (e.g., LinkedIn or Facebook).

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D. Aerial Data:

  • Images, videos, thermographic scans, and geospatial data collected during drone operations.

  • Potential incidental capture of individuals, vehicles, or properties, anonymized or removed in the final processing stage unless otherwise agreed.

  • We endeavor to keep data accurate and up-to-date. Please notify us of any changes to your personal information.

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4. Why Do We Process Your Data?

We process your personal data for various purposes essential to our operations, ensuring transparency and compliance with GDPR.

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A. Contractual Obligations:

  • To fulfill agreements for drone services, including inspections, mapping, and data analysis.

  • To process orders, invoices, and payments.

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B. Legal Obligations:

  • To comply with tax, accounting, and regulatory requirements.

  • To adhere to drone operation laws, including airspace and privacy regulations.

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C. Operational Purposes:

  • To provide customer support, address complaints, and resolve disputes.

  • To improve service quality through feedback and analytics.

  • To ensure the safety and integrity of our systems, including preventing unauthorized access or misuse.

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D. Marketing and Communications:

  • To send newsletters, promotional materials, or event invitations, provided you have given consent.

  • To customize and enhance your user experience on our website.

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E. Aerial Data Processing:

  • To deliver project-specific outputs securely to clients.

  • To anonymize or redact private or sensitive information from drone footage as required.

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5. How Do We Obtain Your Data?

We collect personal data in two primary ways:

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Directly from You:

  • Through forms on our website, email communications, or in-person interactions at trade fairs or events.

  • When you provide us with a business card or contact details.

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Indirectly:

  • Through referrals or information provided by third parties (e.g., your company or organization).

  • From publicly accessible sources, including social media profiles.

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6. How Do We Share Your Data?

We may share your data only when necessary and only for the purposes outlined in this policy:

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  • Internal Use: Staff or subcontractors for administrative tasks, service delivery, or marketing.

  • Service Providers: IT, hosting, analytics, or marketing agencies under data processing agreements.

  • Regulatory and Legal Obligations: Government authorities, regulators, or courts as required by law.

  • Clients:Aerial data specific to the client’s project.

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We ensure all third parties comply with GDPR and provide adequate data protection measures.

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7. Data Transfers Outside the EEA

In certain circumstances, your data may be transferred to organizations outside the European Economic Area (EEA). These transfers will only occur:

  • To countries deemed to provide adequate protection under European Commission standards.

  • When appropriate safeguards, such as standard contractual clauses, are in place.

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For details, contact info@hovvr.be.

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8. Data Retention

We retain data only as long as necessary for the purposes outlined in this policy or as required by law:

  • Contact Data: 5 years after the last interaction.

  • Service Data: 10 years for legal compliance.

  • Aerial Data: 12 months unless otherwise agreed with the client.

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9. Your Rights

Under GDPR, you have the right to:

  • Access: View the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data when no longer needed.

  • Restriction: Limit processing under certain conditions.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Opt-out of processing for legitimate interests or direct marketing.

  • Withdraw Consent: Revoke previously given consent.

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To exercise your rights, email info@hovvr.be. We aim to respond within one month.

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10. How Do We Protect Your Data?

We implement robust security measures to protect your data:

  • Encryption for sensitive data storage and transmission.

  • Regular system updates and vulnerability assessments.

  • Strict access controls, ensuring only authorized personnel can access data.

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11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Please check our website regularly for the latest version.

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12. Complaints and Questions

If you have questions about this policy or wish to file a complaint, contact info@hovvr.be. You may also file a complaint with the Belgian Data Protection Authority at Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be.

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Cookie Policy

For information about how we use cookies, see our Cookie Policy available at www.hovvr.be/cookie-policy.

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